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Tell me what you have in mind.

You can ask about a commission, a gift card, an available drawing, or whether your photo will work well.

Good to know

A few common questions.

Everything from your reference photo to the final delivery, in one place. Open a question to see the answer.

How do I order a custom portrait?

Choose your paper size, number of people or pets, and any details you want to add. Upload your reference photo and complete checkout. I review your photo before I begin drawing and will discuss any special request that needs a separate quote.

Explore portrait options
Can I change my photo after ordering?

Yes. Sign in and open My Orders to replace the reference photo before I change your order to drawing in progress. Once I start drawing, the photo is locked; contact me if you need to discuss a change.

Go to My Orders
How do I redeem a portrait gift?

Scan the QR code or type the gift code on the Redeem page. You will see the portrait size and how many people or pets are included. You may pay to add more before redeeming, then upload your photo and provide the finished portrait’s delivery address.

Redeem a gift
How long will my portrait take?

For one person or pet with a simple background, estimated drawing completion is within 7 calendar days for 9 × 12, 14 for 19 × 24. Extra people, a detailed background, waist-up composition, or intricate clothing add time. The form updates your estimate and checkout shows the latest dispatch window. Both begin after payment and a usable photo, agreed details, and address are complete; shipping transit is additional.

Can I follow the drawing and review it before shipping?

Yes. Your private order page shows progress photos and lets you leave a comment or like. When I post the final photo, you can approve it or request a reasonable minor edit. The standard review auto-approves after 72 hours if you do not respond; you may choose explicit approval before the final photo is posted if you want me to wait.

Is shipping included?

Standard shipping of the finished portrait to a US address is included. After the drawing is approved, you can pay for expedited delivery if you want it. For an international destination, contact me for a quote before ordering.

Does a purchased portrait gift expire?

No. A purchased portrait gift has no expiration date or inactivity fee. The paper size and number of people or pets paid for stay with the gift, even if my prices later change.

Can I cancel or return a custom portrait?

Before I mark the order Drawing in progress, you can cancel a directly purchased portrait for a full refund. If a redeemed gift is canceled before then, I restore the gift and refund any separately paid subject upgrade to its payer. The gift purchaser can request a full gift refund within 14 days of purchase if drawing has not started. Once drawing begins, custom portraits have no change-of-mind returns. Damage, a wrong item, a missing shipment, or an incorrect agreed detail can still be corrected or refunded.

Read the purchase policy
What happens when the studio calendar is full?

You can join the free studio waitlist with your name, email, size, and number of people or pets. No payment is taken until you receive a private opening and decide to order at the current price and timeline. Invitations last 72 hours. I do not promise a numbered position or opening date; existing gift codes remain redeemable.

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